Throughout the planning process, Vinh listened to our preferences and concerns and helped us plan our itinerary accordingly. We had to make changes to our itinerary a few times, and Vinh patiently worked with us without any hesitation. At times when Vinh felt there might be better options to what we requested, he clearly explained the alternatives for us to consider.
Regarding the tour guides provided by AOJ, everyone that accompanied us on the various tours was exemplary. Straight away, their overall knowledge shines through. We learned so much from them while having great conversations and laughs. No details were too small to ensure our comfort and safety.
Some may think all the above is part of a paid service. True…but our experience with Vinh is that he goes above and beyond the expectations. On our long journey back to the States, our flight was cancelled due to mechanical issues. We were stuck at the airport in HCM City while scrambling to find available next flights. We reached out to Vinh asking for help. Although his responsibilities with us have completed, Vinh did not hesitate. He helped us find a hotel near the airport and transportation to pick us up from the airport. Vinh stayed connected with us until we safely settled back at the hotel. This spoke volume of Vinh’s dedication to his clients and genuine concerns. We were so grateful for Vinh’s support.
To anyone that is still deciding on a travel agency for their trip to Vietnam, AOJ is the one. We will return to Vietnam and most likely do our first trip to Thailand. And without a doubt, we will work with AOJ again.